Privacy Policy

Say It Now Ltd is a company registered in the UK under company number 11596917, and is registered at 1 Old Station Drive, Rockfield Business Park, Cheltenham, GL53 0AN

Data Privacy Officer – privacy@sayitnow.ai

+44 (0) 20 7099 6627

 

Last updated 29 March 2020

 

What does Say It Now do?

Say It Now is a company that provides Voice Applications and Chat Bot technology to its clients. Where Say It Now provides these services, it does so on behalf of its clients, and acts as a Processor. This Privacy Policy does not cover this aspect of personal data processing, and instead this would be detailed in our clients own Privacy Policies.

Where Say It Now acts as a Controller for data that it collects and processes on its own behalf, this Privacy Policy provides you with all the information regarding the processing of your personal data.  Say It Now acts as a Controller for data that it collects mostly by visiting the Say It Now website www.sayitnow.ai and predominantly this is data collected by cookies and technologies.

Where we collect your data from

1.     Mostly when you visit our website www.sayitnow.ai and give your Consent to collection of data via cookies and similar technologies. There are some exceptions to needing your Consent, and this is where the Cookies and similar technologies are essential for security and to allow our website to function. You can see more details about our Cookies in our Cookie Policy

2.     If you contact us by any method, we will process your data in line with the GDPR principles, including retaining your data only for the period necessary for the reasons you have contacted us. For example, if you contact us about a complaint, or if we have your contact details because of pursuing a business relationship with you, we may need to retain your data until the complaint has been dealt with, or as part of the contractual period governing the business transaction. These details will be evaluated on a case-by-case basis, as the purposes may not be known in advance.

 

The purposes and retention period

Privacy table.png

Categories of Data

Cookie Data – Essential

IP address – Browser

Cookie Data – Page Information

  • The URL of the page you are viewing
  • The title of the page the user is viewing

Cookie Data – Browser Information

  • Browser name – the browser the user is using
  • Viewport or Viewing pane – the size of the browser window
  • Screen resolution – the resolution of the user’s screen
  • Flash version – what version of Flash the user is using
  • Device Operating System – the operating system the user is using
  • Device Type – the device category user is using
  • Java enabled – whether or not the user has Java enabled

Cookie Data – User Information

  • Location – this is derived from the IP address where the hit originated
  • Language – derived from the language settings of the browser
  • Details of how you have used our site, including what you have clicked on, how long you have spent on our webpage
  • Your first and last name, if you interact with the messenger bot on www.sayitnow.ai
  • The chat transcript (messages you type in the messenger box) on www.sayitnow.ai

Any Other Data

This will be determined by the way you contact us, and also the reason you contact us; for example: Your email address, your address, your name, telephone numbers, job title, who you work for, any business transactions details

Lawful Basis

Legitimate Interests

Where Say It Now is relying on Legitimate Interests to process your personal data, you have the right to object to the processing under this lawful basis. If you wish to do this, you may contact us at Privacy@Sayitnow.ai  

Consent

Where you have given your Consent to Say It Now for processing your data for specific purposes, as detailed in the table above, you have a real choice about how long we can process that data for, by withdrawing your Consent at any time.

Withdrawing your Consent

To withdraw your Consent, you can just email us at Privacy@sayitnow.com and we will stop processing your data for the purposes in which the Consent was collected. Depending on how you gave your Consent, usually by agreeing to our Cookies via our Cookie Banner, you will also need to delete our Cookies from your devices and additionally block our cookies if you no longer wish for us to collect any data in future. See our Cookie Policy for further details.

Where do we process your data?

Say It Now processes your data both inside and outside of the EEA.  Say It Now uses companies to help run its services and process your data. Where there is processing of data outside the EEA, Say It Now uses transfer mechanisms as permitted within the GDPR. This means that Say It Now must apply extra measures where your data is being processed outside the EEA, including using Processors that offer guarantees regarding security of your data.  Most commonly this will be the EU Model Clauses, or EU-US Privacy Shield, as well as EU Model Clauses (Standard Contractual Clauses).

The main service providers that Say It Now uses to process data on its behalf are:

 

Profiling

We use your data collected via cookies and similar technologies, to understand your behaviour on websites. This is information we collect over time, to allow us to determine your behavioural preferences; for example, we know that you may like travelling, or a particular sport.  We only use your data and build profiles with your Consent, which you give for our Cookies.

Children

Say It Now does not promote its services, or target children, or anyone under the age of 18. If Say It Now becomes aware that it is processing data belonging to children, it will immediately delete it.

Who do we share your data with?

Say It Now shares some or all of the following categories of data; Cookie Data – Page Information, Cookie Data – Browser Information, Cookie Data – User Information with the following recipients or categories of recipients to enable it to provide the services, these include social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. Where these parties are Controllers (and so governed by their own Privacy Policies), please check their own Privacy Polices to understand how the data is processed once it is shared with them.

Security of your data

Say It Now is committed to keeping your personal information secure, and we will take reasonable precautions to protect your personal information from loss, misuse or alteration, however, there are never any 100% guarantees regarding security.

We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:

  • unauthorised access;
  • improper use or disclosure;
  • unauthorised modification; and
  • unlawful destruction or accidental loss

All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all persons who use our Services.

Your rights

Every individual has rights in relation to the processing of their personal data; these are:

  • Request to access their data
  • Request to have their data restricted
  • Request to have their data deleted
  • Request to have their data ported
  • Right to object to processing involving profiling and automatic decision making

Your right to lodge a complaint with the supervisory authority.

If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

 

To contact Say It Now regarding any of your rights, please email privacy@sayitnow.ai

To Opt Out of receiving any marketing messages or advertising, please email privacy@sayitnow.ai as well additionally delete and block any of Say It Now Cookies, as detailed in our Cookie Policy. Say IT Now will add your email address or other contact details to a suppression list indefinitely, to ensure that it does not market to you in future.