Retaining Customers Through Voice Assistants  

Wednesday, April, 22nd 2020

Brands that are exceptionally effective at this engage their CRM and data at hand to enable functionally great experiences. Of course, efficient customer experience is a symbiotic relationship between the ability to entertain and to assist. In order to sustain satisfied return customers and create brand advocates, it is crucial to create intuitive and engaging brand experiences that ultimately makes life easier for the customer.

Talisker Tasting Alexa Skill

Tuesday, August, 13th 2019

Following the successful signal test of the Talisker Tasting Skill in December 2018 we were engaged again to build out the functionality of the skill for a latger roll-out with a major UK supermarket chain. There were several ways this type of voice experience has a positive effect on the customer decision journey (read full post on that here) that we wanted to test.

We added more facts about the brand